Frequently Asked Questions

Yes, we use a company with many years’ experience in the logistics and shipping of works of art.
The works are packed in wooden or cardboard crates to ensure they remain undamaged; each piece is also protected with bubble wrap and polystyrene and handled with the utmost care.

All shipments are insured for the full invoice amount.
We advise customers to accept delivery subject to inspection and to check that the packaging is undamaged. If the packaging is damaged, please follow the instructions for assistance set out in the Terms and Conditions.

Shipments are made by national and international couriers for both CEE and non-EEC countries. Deliveries are made door-to-door. The customer receives a tracking number when the parcel is dispatched and is contacted by the courier prior to delivery via email or telephone.

The Gallery shall not be liable for any charges imposed by customs. Any customs duties and charges shall be borne by the purchaser and are excluded from the price of the artwork and the shipping costs. Any storage charges incurred at the freight forwarders’ warehouses due to a delay in the collection of the artworks shall be borne by the Customer.

Every shipment is accompanied by an invoice and, for non-EEA countries, by a self-certification endorsed by the Export Office of the Superintendency of Fine Arts. This process may take several weeks.

Shipments on a free-on-board (FOB) basis to international airports are made to countries where the services of a customs broker are required to complete customs formalities.

Yes, you can view the artwork before purchasing it. The artworks are on display at our gallery. For online purchases, we provide detailed photos of the artwork, including frames in various colours, to help you choose the option that best suits your taste and your home.

We also provide visualisation services to enable clients to see how the artwork will look in their space.

The artworks can be purchased either framed or unframed. We offer handcrafted frames, available in a range of colours, to show each piece to its best advantage and to suit a variety of styles and settings.

Yes, you can visit the Gallery.
Our physical premises are located in Siena, at Via di Città 111 and are open every day from 10.30 am to 7.30 pm.

We look forward to welcoming you!

We accept a variety of payment methods to offer you maximum flexibility.

In-store, you can pay by American Express, Visa, Mastercard, JCB, UnionPay, Maestro and PagoBancomat.

For online purchases, once the pro forma invoice has been sent, you can choose to pay by bank transfer or credit card.
In this case, you will receive an email for secure payment via Nexi Pay-By-Link.

Yes, we offer advisory services tailored to collectors, both in person at our gallery and online, to help you choose the works that best suit your needs and preferences.

Yes, you can request a bespoke piece.
We have a dedicated section on our website where you can fill in a personalised request, letting us know your preferences and requirements.

We would be delighted to create something unique for you.