Terms and Conditions
In the event of damage to the artwork
Upon delivery, we always recommend accepting the goods subject to inspection.
If the packaging is damaged, we recommend taking photographs. You should then check the condition of the artwork inside. If the artwork is damaged, please send an email to info@artesiena.it with photographic evidence of the damage, and we will open a claim with the insurance company. All shipments are insured for the full invoice amount. The claim must be submitted as soon as possible after receipt of the artwork.
We will handle the returns process and ensure that you receive a refund or that the artwork or frame is restored.
Returns
Our returns and refunds policy is valid for 14 days and applies only to online purchases. If 14 days have passed since you received the item, we cannot offer you a refund or a replacement.
To return an item, it must be in the same condition as when you received it.
We recommend reusing the original packaging if it is undamaged. Otherwise, please contact a professional courier.
Returns shipping
To return the product, please post it to: BV Art Gallery, Via di Città 111, Siena, 53100, Italy.
The customer is responsible for the return postage costs (except in the case of damaged items), which are non-refundable. You must use a trackable delivery service.
The required documentation will be provided by the Gallery.
Refunds
Once we have received and inspected the returned item, we will send you an email to confirm receipt. We will also let you know whether your refund has been approved or declined.
If your refund is approved, the amount will be credited to your account within a few days.